![]() If an item does not arrive, we ask that you follow the Royal Mail claims procedure. ** Please note padded shorts and short liners are not refundable for hygiene reasons. It is important to include a copy of the original proof of purchase, contact details and a description of the problem. If you are returning an item to us, we cannot be responsible for the return postage. If a warranty claim has not been cleared with us and you wish to have the item returned to you, there will be a postage charge for this. If upon inspection we agree it's a warranty issue we will repair or replace the item at our discretion and return it to you carriage free. If you believe an item to be faulty and you want to pursue a warranty claim, please return the item with a copy of the original proof of purchase. You are responsible for the cost of sending the item back to us, and in the event of an exchange, any additional postage of sending out a new item. If you would prefer an exchange for a different item (size, colour, etc) and we have the item in stock, we can arrange this once the original item is returned. ![]() ![]() We are sure you will be delighted with your purchase, but if you are not, we accept returns and we will refund the price of the product providing it is returned in perfect resale condition within 14 days. If for any reason you wish to contact us regarding an order you can do so via either the contact us form or our email address. Most items can be restocked within a week, however if this is not possible we will let you know. If we do not have an item you have ordered in stock then we will contact you straight away to let you know. Please see the bike fitting page for further information. All bikes go through a Pre-Delivery Inspection to ensure that they are ready to ride, and all road bikes include a bike fitting to ensure that your new bike is set up perfectly for you. ![]() We require that bicycles are collected from the store fully assembled. You have the option on all orders to upgrade the postage to a faster service. *Bikes over £1100 to postcodes (CV, LE and B) free deliveryĪny other area’s in the UK only email for a quote *Bikes under £1100 to the postcodes (CV, LE and B) £30 charge When you order with John Atkins Cycles you get your purchase posted as per the below charges list: ![]()
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